Service and Repair Policies

Service & Repair Policies

We at Exciting Windows are committed to providing the highest level of service and quality possible. We carefully select the products we offer to assure many years of trouble free enjoyment. But, even the finest made products require occasional service to maximize the potential lifetime of the product. Below are our policies for repair and service for most situations.

On-Site Repairs

  1. On-site repairs will be performed free of charge for a period of five years from the date of purchase for products purchased from Exciting Windows by Verticals Etc. This warranty service includes normal wear and tear, manufacturer or installation defects. Damage caused by non-intended use, water damage or other outside interference may incur charges. Not all problems will be able to be fixed on-site, some products may need to be repaired by the manufacturer, please call and discuss your problem with us.
  2. After five years from purchase or for products purchased elsewhere, a service trip charge and nominal repair charge will apply. See chart below for trip charges, and common repairs and their costs. Not all problems will be able to be fixed on-site, some products may need to be repaired by the manufacturer, please call and discuss your problem with us. Obviously you are always welcome to bring the shade to us.

Repairs Performed in Our Repair Facility

  1. Products purchased from Exciting Windows will be repaired free of charge for a period of ten years when the product is brought by the consumer to our North Hampton showroom. After ten years from the date of purchase charges according to the chart below will apply. Most repairs will be completed within two weeks.
  2. Products purchased elsewhere will be repaired according to the price chart below. Most repairs will be completed within two weeks.
Trip Charges  
within 30 miles of North Hampton $65.00
30-60 miles from North Hampton $85.00
Over 60 miles from North Hampton $50.00 plus .55 per mile
Common Repair Charges  
Honeycomb/pleated shade re-string $10 per string
Replace Continuous cord $10
Wood or metal blind restring $18 per string
Wood or metal blind ladder replacement $25 per ladder
Cut down shade in width $20 per cut
Replace cordless shade spring motor $20
Replace retractable cord mechanism $20

 

Linking Policy & Disclaimer of Endorsement

This Internet site contains hypertext links to information created and maintained by other public and private organizations. These links are provided for your convenience. Exciting Windows! by Verticals Etc does not control or guarantee the accuracy, relevance, timeliness or completeness of this outside information. Further, the inclusion of links to particular items in hypertext are not intended to reflect their importance, nor is it intended to endorse any views expressed or products or service offered on these outside sites, or the organizations sponsoring the sites.

Privacy Policy

We respect your right to privacy and will protect it when you visit our website.Exciting Windows! by Verticals Etc collects no personal information about you when you visit our website unless you specifically and knowingly choose to provide such information to us. If you choose to provide information to us, we use it only to fulfill your request for information or services. You will always be treated with courtesy and can expect the highest of Standards of Customer Service when interacting with us.